Delete your account

Email privacy@leopolds.app from the email address you sign in to Leopold's with, and say "Please delete my Leopold's account". This applies to your account on the web, the Leopold's app for iPhone and Android, and the browser extension: they are one account.

Say which you want: your own login only, if you are a member of someone else's account, or the whole account, if you are its owner. Deleting a whole account deletes it for everyone in it, so only the account owner can ask for that.

We reply to confirm the request came from you, then delete within 30 days and email you when it is done. If you have a paid plan, cancel it first from Admin > Account > Billing, or ask us to and we will.

Your login: your name, email address, password, passkeys and authenticator key, sign-in sessions, preferences, and the app and extension sign-ins and notification addresses linked to it.

For a whole account, also everything in it: every workspace, with its products, specifications, projects, rooms, boards, quotes, purchase orders, budgets, invoices, notes, comments, files and photos; the contacts, clients and suppliers you added; shared links; and any connection to Xero, QuickBooks Online or Canva, whose access we revoke.

On your phone and in your browser: signing out of the app or the extension deletes everything they keep there, without waiting for us.

Backups: copies of our database made for disaster recovery are kept for up to 30 days and then overwritten, so deleted data leaves them within 30 days of deletion. We never restore a backup to bring a deleted account back.

Billing records: invoices and payment records for a paid plan are kept for as long as tax law requires, which in Australia is generally five years. Card details are held by our payment processor, not by us.

Crash reports: reports from the app are kept for up to 90 days to fix faults, and on deletion they are no longer linked to you.

Server logs: technical logs of requests to our service, which can include your email address or IP address, are kept for up to 12 months for security and then deleted.

A record that we deleted the account, and when, so we can show the request was carried out.

Records already sent to your accounting software or to Canva stay there, and are deleted from within Xero, QuickBooks Online or Canva.

If a designer invited you to view or approve their work, your details sit in their workspace and they control them. Ask them to remove you, or email privacy@leopolds.app and we will pass your request on.

BFN 21 Pty Ltd (ABN 70 690 985 641, ACN 690 985 641), privacy@leopolds.app. Our Privacy Policy at www.leopolds.app/privacy explains how we handle personal information.